1.	What is Virgo Talent?
	Virgo Talent is a Talent Management Service dedicated to providing reliable, professional talent to companies while allowing that talent the freedom to control their own availability while pursuing their goals in the Industry.
2.	What is a Talent Management Service?
	A Talent Management Company is a company that provides talent to companies that facilitate that need. We operate almost exactly like a typical Calling Service - however - we do not force you to remain available :)
3.	How much does it cost to register?
	Currently our photo registration fees are $30 and our photo updates are $10.
4.	How much does it cost per month?
	All talent is charged on a per job basis. Please check out our rates below. The charges that we apply are as follows: I) BOOKING FEES :     Jobs Paying between $100-$199 =  $10     Jobs Paying under $100 =  $5     Jobs Paying $200+ = 10% of Base Rate II) INCONVENIENCE FEES :     Arriving to Set After your Call Time = $5     Confirming after your Confirmation Deadline (8 pm) = $5     Cancellations before your Confirmation Start Time (6pm) = $10     Canceling After your Confirmation Start Time (6pm) = $20     No Shows/Canceling After 10 pm = $40     Declined Card at time of Booking = $5
5.	Do you accept Union Talent?
	Yes. We are actively looking to expand our Union Talent, as well as the amount of jobs that they are considered for.
6.	How do I log in?
	To be able to login, you must first create and account on our site. You will then be notified via email of a password to use to login until you change it.
7.	What is my login name?
	You create your login name. We recommend using your first and last name for simplicity, but you may choose any login name you wish.
8.	I forgot my password?
	If you forget your password please click the forgot password button after you have entered your login and an email will be sent to you with a new password.
9.	What should I bring to set?
	You should bring yourself - very early : - as well as : multiple changes of clothes in accordance with the directions on the info line that you check before any job. You should keep these clothes in either a hanging or rolling garment bag to avoid wrinkled clothes etc. You should bring your ID, your cell phone, and clothes that are neat and nice and reflect the aura of professionalism that you hope to convey.
10.	How early should I be to a set?
	We recommend that our talent plan on being to every set 30 minutes before the call time. This allows for problems with directions, parking, shuttling etc. Remember - you must be checked in by your call time - if you are not - you are late. If you are late, you may lose your spot.
11.	What do I do if I need to cancel on a job that I was booked for?
	You need to immediately get in touch with a Virgo staff member. Call 310.765.9024 x0 to reach our main office. If you cannot reach us immediately, please call the Emergency Contact number. This process is very important - please follow these directions carefully.
12.	What does it mean if you check my availability?
	When we inquire about your availability we are only asking you if at that exact moment in time you are available for a prospective job. That means that there is a job that you are being considered for on that day. You are not on hold or booked for that job. You may still change your availability concerning that job at any time before we put you "on hold" or "book" you.
13.	What does it mean if I am on hold?
	There are some situations that we may need to put you "on hold" for a given job if you were initially available. The hold period varies by job and will be elaborated upon by the Virgo Talent Representative that has called you. While you are on hold you should not accept other work and you must notify us immediately if you have an emergency that requires you to be removed from the hold status. We will always ask you if we can put you on hold before we update you to this status.
14.	What does it mean when I am 'booked' on a job?
	After we have checked your availability or placed you on hold you will get a final phone call to finalize your booking. We will ask you if you would like to be "booked" on the job. This is the last chance that you have to decline the job at hand. After you are "booked" you cannot cancel your commitment without an emergency and the validation of that incident if it is within 24 hours of the call time. You are finalized in our records for the job and will be billed for the service that we provided you as soon as you are "booked". We are not flexible on this aspect of the process. Cancellations are looked at with intense scrutiny and may result in termination. Also, after you have been booked you will be instructed to call an info line the night before the job as your FINAL confirmation. Please make sure that you call this line in within the time frame allotted.
15.	What requirements are there to work with Virgo Inc.?
	You must be legal to work in the United States, have a drivers license or passport, have a cell phone, have acceptable work attire, and complete the required internet registration and photo upload. We also highly recommend having reliable transportation.
16.	How do I get my SAG Vouchers?
	There are many ways to get the 3 vouchers that are necessary to become SAG. We recommend that you work hard on sets - represent yourself and the companies that you work for positively - keep a good attitude - and you will create the opportunities to earn your vouchers for yourself. We do not give people SAG vouchers or promise them under any circumstances. But we will do our best to get you on the sets where the possibility to earn vouchers is the most prevalent.
17.	What is the difference between Union and Non-Union?
	Union generally is a reference to being a part of the Screen Actors Guild (SAG). They have set, negotiated rates for people that are part of that Union. In order to join SAG, you need to earn 3 Union vouchers by either upgrades, principle roles, etc. All of those that are not in the Union are referred to as Non-Union talent. Many of the Industry rules regarding the treatment and pay scales of talent on sets do not apply to people in Non-Union positions.
18.	What does it mean to be an Extra or Background?
	Background talent or Extras are people that are in the background of the required shot while filming. Generally they do not interact with the principle and rarely are focused on or get "face time". Generally these positions do not come with speaking roles.
19.	What is an info line?
	An info line is an extension on our main line (310.765.9024) that you call in order to leave your availability, confirmation of booking and confirmation of details (the night before the job). Almost every job that you are considered for will ask you to follow the process of calling our lines in order to be booked on jobs. First you will be called about a prospective job and given an extension to call in order to leave your availability (step 1). Next your photo will be submitted to Casting - after Casting has made their selections (and if you are one of them), you will receive another call instructing you to call an extension in order to confirm your booking. After you have confirmed your booking, you are considered booked on that project and required to call a final extension between 6pm and 8pm the night before the job to receive your details and to confirm (one last time!) that you have all of your information for the next day. We use info lines frequently - being comfortable with this system and utilizing it properly will significantly increase your bookings with us.
20.	How do I check an info line?
	Generally we will give our info line, 310.765.9024 x50-59, that you will need to call within a specific time range. Listen to the instructions on the line and confirm accordingly. Generally you will be asked to press a response, as well as leave your full name. Info lines will remain posted through the day of the job for your reference. Make sure that you listen to these lines carefully and write down any important information.
21.	How do I pay my bill?
	All bills are paid via your credit card. You must have a valid credit card on file in order to work with Virgo Talent. Generally you will be billed the day after the completion of a job if you were "booked" on that job. We allow this extra day to give you adequate time to address any issues before we bill your account. Please note that lack of funds or invalid credit cards left on file will hurt your future chances for work.
22.	What is a Casting Company?
	A Casting Company is a service that production companies or Advertising Agencies use to provide any talent that they need for a project. This can range from background to principle roles.
23.	What is a Production Company?
	A Production Company generally receives most of it's work from an Advertising Agency or directly from the company that a given job is for (i.e. Coca Cola). They are in charge of the actual production, which includes almost every aspect of any given project.
24.	What is a voucher?
	A voucher is the form that you will fill out on almost every set that you work on. Generally you will need to provide your Name, SSN, tax information, address, etc. It is important that you fill out this information accurately and make sure that you turn it in and have it signed by the person in charge of vouchers on every set. It is also crucial to keep a copy for your records in order to prevent any discrepancies between yourself and the Payroll Company or Casting Company. If you do not turn in your voucher or forget to have it signed, chances are, you will not get paid for your work because there is no record of you working. Also, it is important to note that the payroll company on the job that you work so that you can direct any questions concerning payment to them. Virgo Inc. does not deal directly with payroll and we never have any hand in the manner in which you get paid. The service that we provide is complete upon the booking of each job.
25.	What is a payroll company?
	A Payroll Company is the company that finances paying talent for each job. In other words - they pay you. They receive the information on the vouchers that you prepared on set in order to mail you your check in a timely manner. Generally at "timely manner" falls somewhere between 3 weeks and 1 month. We have no control over the check that is coming to you, but we will do our best to point you in the right directions.
26.	Does Virgo take a commission from my check?
	No. This is our most asked question. Please read this carefully. Virgo Inc. never touches any of your checks before you get them. We are a service that you pay to provide you with the opportunities to make money without tying down your schedule. We are not a Casting Company or a Payroll Company. Our business relationship with you is separate from either of these other types of businesses and does not depend upon issues between yourself and receiving your check. The service that we provide is completed upon you being booked on a job. We will do our best to help resolve these types of issues - but we are not responsible for this aspect of business.
27.	Can I post pictures on my account?
	Yes. You will be able to upload separate, non-uniform pictures that our Clients will be able to review while considering you for a job. Please stay tuned for the release of this feature.
28.	How do I update my availability?
	When you log into your online profile you can click "My Calendar" and adjust your availability for any given day. You can also call 310.765.9024 x4 and listen to the menu in order to update your availability for the upcoming week. Your calendar will be updated based on your responses. Feel free to utilize this tool whenever your availability changes and you are away from your computer.
29.	How do I make an appointment?
	At this time you do not need to make an appointment. After completing your pre-registration information online,  you are invited to attend one of our registrations which occur on specified dates (please check the registration line (310.765.9024 x1) to confirm that the office will be open on the date in question). After you attend our registration, your in-house photo will become your default profile picture and your status will become 'approved' online.
30.	Where are you located?
	We generally hold our registrations at 216 S Spring St, Los Angeles, CA 90014. It is kitty corner from the Los Angeles Times building downtown. There is free parking on Sundays and generally visits take between 10 and 15 minutes. We are not open every Sunday - please call 310.765.9024 x1 for current registration information.
31.	When should I expect do be paid after a job?
	Your check should be mailed within 13 business days of the completion of any given job. This is the "industry norm" in the State of California. Please do not contact us or any affiliated companies regarding payment until this time frame has passed. Also, please keep your voucher from any set that you work - it will help you in the event of any payroll problems.
32.	What should I do if my check is late?
	If you have not received your check within 30 days of the day you worked (13 business days + up to 8 weekend days + in the mail time etc), you may call the payroll company listed on your voucher. If you are having difficulty completing this task you can contact us and we will try and assist you.
33.	How should I act on set?
	You should act like a professional. You should be on time. You should compose yourself in a way that will enable you to continue to do what you love. Everybody is always watching, looking for good people. Present yourself in a way to meet people. Make yourself, and the people that put you where you are, look good and it will all accumulate to more and better work. If you want to make an impression on set, do exactly what you would do at any other job in the working world : arrive early, be competent, be helpful, do not complain and be nice.
34.	What is a Wrangler?
	A Wrangler is a term used to describe the person on set that that is in charge of the Extras. Generally they are the person that is dealing directly with the Production Company on set as well as representing their Casting Company. Wranglers typically act as background on set as well as check in all of the other extras and many times help in signing out the extras at the end of the day. Also, the Wrangler will act as the Emergency Contact person on most sets. If a Wrangler ever asks you to do anything - please cooperate.
35.	What should I do if I have an emergency?
	If you have any kind of emergency on the day that you are booked on a job, please immediately contact a Virgo Inc. representative at 213.247.4120 and we will work with you in resolving your problem. You will still be charged said booking fee, which will pay for the time and effort it takes to replace you on such short notice. If you do not call to cancel you may lose you Virgo Membership as well as be charged our $40 no-call-no-show fee.
36.	Can I update my Virgo Profile?
	Yes. After you are given your log in and you have successfully registered you will be able to update your profile during your membership with our services.
37.	How do I register?
	Registration with Virgo Inc. is a 2 step process. Initially you create a profile with us online. Next, you can come into our office for you Virgo Photo during one of our registrations. This is the photo that we submit to our clients. We are not open every Sunday - please call 310.765.9024 x1 for current registration information.
38.	How often do you accept new talent?
	We accept new talent online at www.virgotalent.com.
39.	What is the Virgo Confirmation Line?
	310.765.9024 x50-59 - keep this number handy! This line is for you to call to ensure that you are still working on the job that you had been previously booked on. We use it to ensure that our talent has confirmed on the Information Line and is ready to work the next day. You must confirm on the Virgo Confirmation Line between 6 and 8 pm the night before any given job. If you do not confirm on this line we reserve the right to replace you if necessary.
40.	Do you have a hot line?
	No. At this time we do not have a line that you call to find work. We call you. We may post news on our website for current jobs that do not require us to call you. Please do not call our office asking if there is anything going on this week under any circumstances. We will call you when you have been selected for a job.
41.	How much work can I expect?
	There is no pre-determined or set amount of work that we can guarantee. We do guarantee that you will be submitted for every job that you are right for. We also guarantee that you will never be charged a penny unless we perform a service for you (book you on a job). If you are not working or being offered jobs as much as you like, it is not a reflection of our performance. We want every single person to work as much as possible but it is a competitive industry and we cannot control the frequency of your selection by our clients.
42.	How much do your jobs pay?
	At this time the majority of our jobs pay at least $100 per day. The average job, however, pays between $125 and $150.
43.	Can I be with other services besides Virgo Talent?
	Yes. We do not force you to be exclusive with us. We want you to be able to find the most work possible for yourself while supporting your dreams in Los Angeles. We encourage you to seek a balance that is beneficial and comfortable for you while working as an actor.
44.	If I am booked (for a specific date) on a job through Virgo, and I get recalled on another set I was on, what should I do?
	If you are asked to come back to a show that you are doing, and you were already booked by Virgo on another project, you must tell the people on that project that you have already made a commitment (with Virgo) for the day that you are booked, and that you WILL NOT be able to work for them on that day. DO NOT GET YOURSELF RECALLED IF YOU HAVE ALREADY MADE ANOTHER COMMITMENT. Recalls on other projects DO NOT take precedent over your prior commitments with our service. Please do not make this mistake.